Terms of Service
Last updated: August 2, 2026
1. Acceptance
By accessing BrokerTell ("the Service") you agree to these Terms. If you do not agree, do not use the Service.
2. Eligibility
You must be at least 18 years old and authorized to post on behalf of any carrier, shipper, or broker you reference.
3. User content
Reviews must be truthful and based on first-hand experience. You retain ownership of content you post but grant BrokerTell a worldwide, royalty-free license to display it.
4. Prohibited conduct
- Fake, paid, or coerced reviews
- Harassment, defamation, or doxxing
- Automated scraping or impersonation
5. Termination
We may suspend or remove accounts that violate these Terms.
6. Informational purposes only — no advice
BrokerTell is an information and opinion platform. Nothing on the Service is legal, financial, credit, insurance, safety, or business advice, and nothing here is a recommendation to do business with, or refuse business with, any broker, carrier, or shipper. We are not a credit reporting agency, and our content is not a "consumer report" under the Fair Credit Reporting Act. Do not use the Service to make eligibility decisions governed by the FCRA.
7. Do your own due diligence
You are solely responsible for verifying any information before you act on it. Always confirm authority status, insurance, and bond information directly with FMCSA, the surety, the insurer, and the broker itself. Ratings, scores, badges, payment-speed estimates, and AI-generated summaries are algorithmic estimates and opinions — not statements of fact about any company's solvency, honesty, or performance.
8. Third-party and user-generated content
Much of what appears on BrokerTell comes from users, public government sources (such as FMCSA and licensing/bond records), and publicly available web content. We do not independently verify it, we do not adopt it as our own, and it may be incomplete, outdated, mismatched, or wrong. Reviews and reports are the opinions and first-hand accounts of the people who post them, not statements by BrokerTell. As an interactive computer service, we rely on the protections of 47 U.S.C. § 230 for content provided by others.
9. Disclaimer of warranties
THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY OF ACCURACY, COMPLETENESS, TIMELINESS, OR UNINTERRUPTED AVAILABILITY. We do not guarantee that the Service will be error-free, secure, or continuously available.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BROKERTELL AND ITS OWNERS, OPERATORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST LOADS, LOST REVENUE, UNPAID FREIGHT CHARGES, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR LOST DATA, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE OR ANY DECISION YOU MAKE BASED ON INFORMATION FOUND HERE — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
11. No responsibility for data collection or downstream use
We are not responsible for how you or any third party collects, copies, exports, shares, or uses information displayed on the Service, and we are not responsible for the accuracy or practices of the government databases, third-party providers, or external websites we link to or draw from. If you republish or act on information from BrokerTell, you do so at your own risk and are responsible for your own compliance with applicable law.
12. Indemnification
You agree to defend, indemnify, and hold harmless BrokerTell and its owners and operators from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of content you submit, your use of the Service, your violation of these Terms, or your violation of any law or third-party right — including defamation, privacy, and intellectual-property claims tied to what you post.
13. Disputes, corrections, and takedowns
Brokers may claim their profile, respond publicly, and dispute content they believe is inaccurate. Send corrections, defamation claims, or copyright (DMCA) notices to legal@brokertell.com with the specific URL and the factual basis for the request. We review submissions in good faith and may remove, annotate, or retain content at our discretion. Filing a dispute is a required first step before any legal action.
14. Governing law and dispute resolution
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law rules. The parties will attempt to resolve any dispute informally for 30 days after written notice. Any unresolved dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Rules, seated in Cook County, Illinois. You and BrokerTell waive any right to a jury trial and to participate in a class action. Either party may bring an individual claim in small-claims court. Any claim must be brought within one (1) year after it arises.
15. Accessibility
We want BrokerTell to be usable by everyone, including people who are blind, have low vision, are deaf or hard of hearing, or use assistive technology. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA: semantic headings and landmarks, descriptive alt text, keyboard-operable controls, visible focus indicators, sufficient color contrast, and information never conveyed by color alone. Accessibility is ongoing work and some content — especially user-submitted text and data pulled from third-party sources — may not fully conform.
If you hit a barrier, or need information from this site in an alternative format (large print, plain text, screen-reader-friendly file, or read aloud over the phone), email accessibility@brokertell.com with the page URL and what went wrong. We aim to respond within 5 business days and will provide the information through an alternative method at no cost. Deaf, hard-of-hearing, and speech-impaired users can reach us by email or through Telecommunications Relay Service by dialing 711.
16. Severability and changes
If any provision is found unenforceable, the rest stays in effect. We may update these Terms; continued use after changes means you accept them.
17. Contact
Questions? Email legal@brokertell.com.